Refund and Returns Policy - SLHN Enterprise

Overview

At SLHN Enterprise, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, our refund policy outlines the conditions under which refunds are granted. To be eligible for a refund, the request must be made within 30 days of purchase, and the product must be unused and in its original packaging.

Refunds are processed within 14 business days after the return is received and inspected. Please note that shipping costs are non-refundable, and certain items may be exempt from refunds due to their nature. For a detailed understanding of our refund policy, please contact our customer service team.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@slhnenterprise.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@slhnenterprise.com and send your item to us.

Shipping returns

To return your product, you should mail your product to our address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Refund Policy FAQs

What is the timeframe for requesting a refund?

You can request a refund within 30 days of your purchase date.

How long does it take to process a refund?

Refunds are typically processed within 14 business days after we receive and inspect the returned product.

Are shipping costs refundable?

Unfortunately, shipping costs are non-refundable unless the return is due to an error on our part.

What items are non-refundable?

Items that have been used, opened, or are not in their original condition may not be eligible for a refund.

What should I do if I receive a damaged product?

If you receive a damaged product, please contact us immediately for a replacement or refund.

How can I initiate a refund request?

To initiate a refund request, please contact our customer service team with your order details and reason for return.

Is there a restocking fee for returns?

No, we do not charge a restocking fee for returns that meet our refund policy criteria.

Can I exchange a product instead of getting a refund?

Yes, exchanges are possible if the product is in stock. Please contact our support team for assistance.

How will I know if my refund has been processed?

You will receive an email notification once your refund has been processed. Please allow a few days for the transaction to reflect in your account.